vV
vanessa V

1 reviews | Active since Jun 2016

20 Apr 2018, 12:50

Rude, Disrespectful Behavior & Bad Products

20 April 2018 So today i send my husband to show them the damaged goods we bought a week ago. Unfortunately we did not have the receipt event though we searched for it the entire week. But you can see from the product that the shoes is a Mr Price brand. Needless to say this is not the first time but complain about their products. Whilst my husband had to wait almost 45 minutes for a manager to come speak to him. None of the cashiers was helpful at all , they were actually blatantly rude and disrespectful to the point that they were smiling. Please explain to me how is it that these people were trained and get paid to do a job. The flip flops we bought, my husband wore his 3 times and when he got home showed me how sore his foot was because the front of the sole was worn through, being a woman i have quite a few pairs , mine i wore once walking through the company gardens when i got home the same thing happened the front of sole was done. My daughter refuses to wear hers she has a black pair with the flower on top , her toe section keeps on coming out, then there is my bedazzled green shoes, which i bought with a pair of pants, coming into the office i noticed that a few of the jewels were missing. Mr Price is one of the biggest clothing retails shops in the country but lets face it, the quality of their clothes has dropped tremendously. I have learned my lesson and have decided to rather spend a little bit more money and purchase from Woolworth's. Where you at least know that you will get value for your money. Regarding their staff , discipline starts at home and I am not where or how these people were brought up. It is simply not right to be placed in to a position where you have to deal with clientele on a daily basis , with sour faces, disrespectful behavior as if you doing us a favor by helping. On top this I had to phone twice to get through to customer care because the first time i got cut off , called back explained i was cut off but no apology, eventually after holding i manage to speak to Reagon, who told me if we do not have a receipt there is nothing they can do but he will log the complain. His last words the area manager will contact me after 72 hours.

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Replies (1)
Mr Price Home
Mr Price Home's reply20 Apr 2018, 14:51
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home