******* online and store customer service

I am very disappointed at the lack of service by the physical store employees and online service. I ordered 2 items and 1 of them was torn. I literally returned it to the store the next day and the supervisor was not willing to help. 1stly he was extremely rude to his colleagues and shouting the lady who was trying to help me in front of customers. 2ndly I was told that their phones are not working so they cant help me. I literally begged them to check any nearest store if they have any stock available for an exchange and was told in not so many words that i need to go there and get the replacement myself as they cant help me. I am thunderstruck by the behavior of not caring to assist a paying customer on a fault done by your company. The supervisor walked away without helping me. I called customer care and I was basically told that I need to reorder the item again online...... Wait what???? Should I have to pay again delivery cost on negligence caused by them. they did not even offer to send a new item and pick up the torn one. They are basically saying to hell with you, keep buying and we don't care the condition you receive your item in as long as you can buy more to solve our mistake and incompetence. this was ******* service, I am utterly disappointed.