NE
Naomi E

1 reviews | Active since Feb 2013

05 Feb 2018, 14:06

Regretting the moment when I placed my online order !

After being on the phone with your customer service today a total of 8minutes still no joy. Phoned them last week as well just to hear a story that my order number had a error at the IT department and it will be rectify ...

Mailed the ********** three times not even one reply just a reference number # ********** that means absolutely nothing !!!

Ordered placed on the 25th of Jan 2018 and paid the same day for a store tot store delivery … Today it’s the 05.02.2018 and you are telling me that my order will only be delivered on Friday the 9th This is a JOKE right …………….15 days !!!!!! and I paid extra for store delivery.

Not one person even came back to apologise for the error on your side. Just experience a don't care attitude !! So disgusted

0
Replies (3)
Mr Price Home
Mr Price Home's reply05 Feb 2018, 16:52
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home

NE
Naomi E's update08 Feb 2018, 14:30
Reviewer Update
Still waiting on a date for my delivery... Spoke to customer service 5mins ago and the lady put the phone down in my ear.. Very very professional all I want is date!!!!! I am so over the lies from the It issues and now the latest money was only allocated on the 31st..please please please just give me a delivery date
Mr Price Home
Mr Price Home's reply08 Feb 2018, 16:46
Official

Good day

This response serves as confirmation that your query has been received. Please be assured that we have tasked our senior customer care agent to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price