SB
Sune B

1 reviews | Active since Nov 2012

08 Mar 2015, 09:15

Registry non functional

Hi<br> We created our Wedding/Kitchen Tea Registry at Mr Price Home at the Retail Crossing branch. When we got home, we could not access our registry online. We contacted support, and they informed us that we can only access the registry three months before the event. We waited, and tried to access the registry again, and still could not. Contacted support again, and support figured out that the employees at Retail Crossing failed to give us the correct password for our registry. Gaining access to our registry was an unpleasant mission.<br> <br> So, finally we know the registry is accessible, and we give the code to guests for the events. The guests buy things, and mark it off as bought, but the registry never updated! We personally tested this, and no matter what, items never got removed from our registry! We received double gifts, and both us and our guests had a terrible experience using Mr Price Home non-functional gift registry. What is the point using a gift registry, managed by a store, if it cannot do the basic updating of a gift list!<br> <br> After the kitchen tea I had to manually update the gift list, though it is already too late to prevent doubles!

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Replies (1)
Mr Price Home
Mr Price Home's reply09 Mar 2015, 11:02
Official
Hello sune49@,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.

Many Thanks
Mr Price Home