Refunding nightmare…again

I just tried to get a refund for items purchased on online I didn’t like and I was told they don’t have cash and I must go to another store. Where’s the convenience of online shopping then.

The even asked me to show them the card I used. Why can’t they refund the funds to the card like other stores as chances are they never have cash.

Now I’m asking for a collection they can’t do that for homeware items. If I travel to the next store only to be told they don’t have cash again? Then I what? Also the cost of travelling is end being the same as the actual refund.