Refund of R8500+ not received - Mr Price Home theft

Refund of R8500+ not received.

I placed an order online and paid immediately as required. When I ordered the website showed multiple units of the stock available. After I made payment, i was informed that the items were in fact not available. I was then offered a full refund, which was promised to me in 48 hrs maximum. Its now over a week later and I have still not received any refund. I have tried to contact Mr Price Home online via the website, by email, using your WhatsApp chanel, as well as telephonically, however I am constantly cut off or no one can provide information. I have made numerous requests for a supervisor to contact me, but regardless of when I make contact, the supervisors are always in an 'emergency' meeting. To date, you still have my money.

Your call centre is extremely unhelpful and your supervisors are ***********. Can someone please advise when I will have my money as I need to use it to purchase from another supplier?????