Refund of defective couch

Item: Mr Price Home
Rating: 1
Author: Jarrod R

I bought a 3 seater couch from Mr Price Home online which was delivered in the first week of February. Less than a month after that, the seat cushions begin to sag. I do not use the couch more than 3 hours in a day and the seats look worse by the day.

I logged a request for a refund on the 4th of March and still no reply. I have followed up twice via email, phone and Whatsapp. No resolution.

The latest communication I got was an escalation number which there has been no resolution yet. #CRSF012AB

The after service and quality of the couch is poor and I would like a refund.

Helpful (0)

Replies (3)

Mr Price Home's replyOfficial

05 Apr 2021, 13:14

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks

Mr Price Home

Mr Price Home's reply05 Apr 2021, 13:14

Official

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks

Mr Price Home

Jarrod R's updateReviewer Update

06 Apr 2021, 20:10

Hi

Thanks, I will await a call and advise on the outcome.

Jarrod R's update06 Apr 2021, 20:10

Reviewer Update

Hi

Thanks, I will await a call and advise on the outcome.

Jarrod R's updateReviewer Update

13 Apr 2021, 14:47

Hi

I finally got my refund.

The delivery company came to deliver a replace but I did not accept. When will the defective couch be collected?

Jarrod R's update13 Apr 2021, 14:47

Reviewer Update

Hi

I finally got my refund.

The delivery company came to deliver a replace but I did not accept. When will the defective couch be collected?