Refund not happening

Once again Mr Price sets the bar even lower for TERRIBLE service. If it is not in store, it is online! I have tried all means of communication. Whatsapp, Customer DON'T care line, email, you name it, and still for close to three weeks now I have been having no way of getting R 2 950.00 refunded to my store card for a cancelled order on a couch. Your staff keep promising 24/48 hours and the refund will show, but its all lies! I have spent hundreds of rand in airtime/minutes and still you don't give me my refund! I have taken this matter to the National Consumers Complaints commission to see if this will entice a response from you people! Shocking!!