Query about my account and funeral cover

I'm writing to inquire about my account and funeral cover policy. I opened an account with Mr Price Home and also took out funeral cover. Unfortunately, I missed a payment, and instead of the funeral cover lapsing, my account went into arrears.

I'm surprised to learn that the funeral cover didn't automatically lapse after 3 months of non-payment. Could you please explain why this happened? I have since managed to switch off the funeral cover, but the outstanding debt is still reflected on my account.

Could you please:

- Confirm why the funeral cover didn't lapse - Provide guidance on how the debt will be taken off my account - Ensure my account is updated accordingly

I'd appreciate your prompt response.