FD
Felicity D
1 reviews | Active since Nov 2011
08 Dec 2015, 08:22
Prompt response to my complaint
This serves as a follow up report to my complaint I laid against Mr. price home carswald branch on Saturday the 5th. Their customer service department responded promptly to my email by Sunday morning with an escalation to the area manager who contacted me Monday morning. I was promised that necessary measures will be taken against the appalling behavior of their staff member. My item was sourced from another branch successfully and delivered to me yesterday. I was also granted an apology voucher. Am hoping for a better service next time if and when I step into Mr. price home more specifically Carswald
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Mr Price Home's replyOfficial
13 Dec 2015, 13:44Hello Fellysiya,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we defiantly will be monitoring the service of that store.
Many Thanks
Mr Price Home.
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we defiantly will be monitoring the service of that store.
Many Thanks
Mr Price Home.
Mr Price Home's reply13 Dec 2015, 13:44
Official
Hello Fellysiya,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we defiantly will be monitoring the service of that store.
Many Thanks
Mr Price Home.
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we defiantly will be monitoring the service of that store.
Many Thanks
Mr Price Home.