Prolonged delivery with no feedback or communication.

Ordered 4 items online, one of them being a couch. 10 days later I am still waiting for the couch to be delivered. I have been calling customer care to find out when the couch will be delivered. Last week I was told it was not shipped yet, and was still at the warehouse, and after sometime was told it had now been loaded and ready to ship.

I have guest I will be hosting in 2 days with no couch. And being given false feedback every time I call or enquire. The matter is being escalated but never receive feedback I was told I will get feedback late yesterday or today and just after 5pm I tried their WhatsApp line. And was told of difficulties, and a minute later was sent a text saying my issue is resolved, does that even make sense????

Looking at my experience and the reviews with online shopping. I will never recommended to anyone. Rather go to a different store if you want your furniture delivered on time.

When I ordered it said the latest date to deliver would be the 13th, and was within my timeline. But now it’s over the stipulated timeframe. I have guest to host in 2 days for my Airbnb with no couch. This is going to cost me business and ruin my reputation.