ZV
Zelna V

1 reviews | Active since Dec 2015

19 Jul 2017, 21:14

Pricing on sale items

<p>Today I wanted to buy serviettes at the Kathu branch which was on sale. I did see two of the items was still on the old price but i lifted a new price and figured since the previous price was the same as the higher priced ones, they probably skipped theses two items. <br />I brought it under attention of the sales lady and she just shrugged and kept on ringing it up, thats when i called the manager- Larenzo's (with alot of attitude) come back on the price difference is that the prices are correct because its old and new stock and the codes differ. I told them it was the same serviettes and therefore the prices must be the same as there were none other except these at the sale shelf- apparently I'm not in the position to insinuate that they don't do their work properly. Needless to say i did not buy the serviettes and will probably never buy at that store ever again. No customer service nor any understanding of making a sale.</p>

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Replies (2)
Mr Price Home
Mr Price Home's reply20 Jul 2017, 10:57
Official

Good day

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Kathu and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Mr Price Home

ZV
Zelna V's update20 Jul 2017, 22:30
Reviewer Update

Thank you very much Morne for handling this matter in a very professional manner. After your explanation I am glad to say that I will definitely shop at Kathu branch again.

Thank you for the prompt response form you at the regional department.