zO
zanari O

1 reviews | Active since Nov 2015

05 Nov 2015, 11:57

prices!

Good day, I just came from your branch in Cavendish wanting to buy a couch. I was standing infront of it telling the staff that I would like the red couch that is clearly marked R2700. As I go to the counter to pay I ask the lady to please go ring up the couch. Litteraly in 5mins the price went up to R3000. Ridiculous. I am also in retail and when someone tells me that they want a certain item that is clearly priced then they get it at that price OR I take of the prices if I know it is going up!! Please teach your staff basics!! I will be happily shopping at Coricraft for a decent couch and will not return. Also- your manager at canal walk branch has her head in the clouds. I was busy applying for an account with her, the phone rings, she picks it up and deals with the client on the phone, 5mins later she turns around and asks me if I have been helped. Hello??!! Everytime I go to a Mr price home you are out of stock of basics.please train your staff on customer service!!

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Replies (1)
Mr Price Home
Mr Price Home's reply05 Nov 2015, 15:22
Official
Hello zanaoliv,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price Home