Price Changes and Irresponsible Management

Absolutely horrible experience with the Mr Price Home Contact Centre Team. I was on split phone calls with them from around 9:15 in the morning and until around 13h00 i was still on the phone with them.

i have never been so dissatisfied in my entire life, the amount of uncer*****y and inconsistency is extremely amazing. Initially i was very happy with them i spoke the first consultant, i forgot her name, then i called again this time i spoke to Samantha, i was enquiring about a couch that had a different price on their Whatsapp Product Search as compared to the price on their app, Samantha and i got cut. I immediately called back again this time i spoke to pretty, i explained my query to her, which was the different prices on the same item on their app and their Whatsapp Product Search, she requested for the item SKU and i provided her with the SKU of the item from the App which is was a corner unit. She went ahead and said to me the item price is R6000 so i said to her but on the App its R12 000 she went ahead and said she can also see that on the App the item is R12 000 however instore the item is R6000 (So now i had 3 prices for 1 Corner Unit; R12 000 from the app; R7500 from the Whatsapp Product Search; R6 000 from the contact centre through Pretty) and went on to say its on markdown. i asked her which store has the item in Gauteng and she advised me of about 3 stores i then picked a store that i was close to and she offered to connect me to the store when i starting asking more about the product, eventually i was connected to Stoneridge and then i asked them to check the item for me like i was advised that they have the product and i was just doing a formality before i could physically go there, the store offered to check these items and get back to me. The store gets back to me and says the item is not R6000 however R12 000, then i tell them that this is what i was advised by the contact center, so they insist that this item is R12 000. i call the contact center again and people start misinterpreting me and giving all sort of possible reasons why the price has suddenly changed to R12 000 whereas my take is if their consultant initially gave me a price then they should honor it, its not upto the customer to take accountability for their mistake, like they say it was a mistake she made, moving on the managers are totally disrespectful and have no regard for clients, i requested to speak to a manager and i was told the manager is on another call however to my surprise on my last call with Samantha i though she had hung up line after we concluded the call by saying a manager will contact me, then she calls her manager and the manager surprisingly answered her call to even tell her a completely incorrect scenario of what is happening. So the managers there are not accountable nor responsible at all, you cant be management and refuse to engage with customers under any circumstance you must be willing and able to engage which they obviously dont want to. so sickening, customer ethic is zero