1 reviews | Active since Mar 2017
Poorest claim service I have ever had from a company!
<p>This is my second review on my claim process which I have written about previously...and guess what? NOTHING HAS HAPPENED YET!! As stated in my previous review no-one can still tell me what is going on with my claim nor did anyone bother contacting me from Mr. Price dispite them so hastingly commenting on my previous review. I have complained on their website which was to no success either. I have sent mails to their claims department with no response what-so-ever AND I have phoned them AGAIN and being promised to be contacted by the Manager which promised the same thing 2 weeks earlier and to be contacted by the validator which I couldn't speak to as he was having lunch. And then they have the audasity to send me a statement damanding payment on my account when I have been struggling with them with a claim due to being retrenched and taking out insurance on my account for exactely this reason!! Needless to say I am more than furious and it is the worse service I have ever gotten from any company in my life!!</p> <p>Best of all as a service provider by the Consumer Protection Act Mr Price is by LAW accountable for :</p> <p>Consumer Right No. 8</p> <p>Timely performance and completion of those services;<br />Timely notice of any unavoidable delays in the performance of the services;<br />High-quality services, which consumers are entitled to expect;</p> <p> </p> <p>Maybe Mr. Price should go check up on their responsibility towards their consumers as I am sure there are thousand of consumers that are just run over by this company as they think they can just because they are a multi-million Rand franchise which is absolute BS!!</p>
Good Day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Good Day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
WOW REALLY??? An auto respose to reviews about claims!! Seriously??
As You can see I did a review on the 23rd of March as well and what-do-you-know I got the same response word for fricken word!! Pathetic to say the least.
Customer service my ****
WOW REALLY??? An auto respose to reviews about claims!! Seriously??
As You can see I did a review on the 23rd of March as well and what-do-you-know I got the same response word for fricken word!! Pathetic to say the least.
Customer service my ****
