Poor service Stems from the top

At first I had a really bad customer experience at one of the home stores. The store was disorganised, no pricing on a lot of products. No staff on the floor - which became a huge problem because most people had to keep running around for pricing. And the manager on site was rude, unapologetic and just not cut out to calm situations down and resolve problems.

Initially my problem was only with the branch. However, after reporting it to the customer care department I got hit with "someone will call you - ticket resolved".. This was last Friday. It's now Tuesday and no one has called.

Now I don't actually blame the branch for poor service, this seems to be a brand problem. MrP Home was convenient and affordable. But moving forward I will go out of my way not to support them. Much rather shop at PEP Home or pay more at @HOME stores just for the better service.