Poor service received

Had a really disappointing experience at the Moffet on main branch in Port Elizabeth. Needed 6 units from them. Was there on 26/07/2019 - one item wasn’t in stock and an online order was placed including delivery fee. Ended up waiting around for 45min whilst they looked for stock, without any update on what was happening. Eventually we ended up leaving to return the next day to complete the order. 27/09/2019 - arrived as soon as the store opened and nothing was done. They eventually only found one item and ANOTHER online order was placed for the items they assured me was in stock (with a separate delivery fee as they were not able to add to the previous order placed). They then said another fee must be paid for the one item that was in stock. So essentially they expected 3 separate delivery fees to be paid for what was essentially one order. They had no way of rectifying any of this in-store. Eventually they asked me to talk to customer service over the phone where I essentially explained to them there own protocol. Only option was then to cancel all the orders, wait for the refund voucher and then return for a third time to place one online delivery. So not only did they completely waist my time but nothing was actually sorted and customer service was basically useless. Really think this is unacceptable and a total waist of customer time. Very disappointed with the entire situation. There was no communication between the staff and no effort to rectify this was offered. Very poor service from a renowned South African company.