CB
Christine B

1 reviews | Active since Mar 2010

11 May 2022, 13:03

Poor service, inattentive staff

I visited the Nicolway Stire this morning. Two staff members were chatting at the entrance when I walked in. I selected a box of candles and walked to the cash desk to pay. All cash points were unattended, so I called out more than once to no avail. I eventually caught the notice of one of the staff at the front door who then came to process my purchase. The price on the item was R59.99, but it scanned at R69.99. The staff member did not notice this until I called it to his attention. He then called the manager, who was in the office behind the cash points. She authorised the change in price with what seemed to be a measure of ill-will. She muttered something about "new stock". I was glad to get out of there and must say it is not my favourite Mr P store... The assistant was Mvelo (who was very pleasant once he had got his act together) and the manager is Pakiso

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Replies (1)
Mr Price Home
Mr Price Home's reply11 May 2022, 17:26
Official
 
Good Day  Christine 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for store Nicolway and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price Home