Poor Service & Damaged goods

To Mr Price Home,

Online Order: ***

I purchased 2 white screen dividers from the Newmarket Park store through the online system. The purchase was made on 3 September and only delivered to the store on 27 September. I waited 3.5 weeks with promises about follow up and no feedback received from the store or from the contact centre (Jessica - who promised to get back to me several times). Lerato at Newmarket park was the first person who gave feedback and offered assistance when it was delivered.

When I opened the packaging, the one was new and the other was damaged / shop soiled. The one was definitely taken off of the floor at one of the stores somewhere. Please see attached photos. When I called the contact centre, Muhammed told me there was nothing that can be done other than to go back to the store for a refund / exchange which is further inconvenience for me when I want the screen.

How has service become so poor that customers are treated this way and that no one cares? This was my first purchase through this system and I will not do it again.

Please offer some form of feedback or support that restores some faith in your system.