Poor service Customers definitely do not come first in this industry

<p>I went into the clearwater mall store on the 29th April to order a couch. The guy who assisted me Steven was pretty helpful but gave me incorrect information told me 48-72 hours my product would be delivered and the courier would call me by the Tuesday. I never received the call and I then called the store to be told it takes up to 7 days. I then s****ed liasing with an agent from the Head office who I asked if I could cancel she told me no the product was dispatched. So I waited. Friday 5th of May I got my delivery I opened it up it was the wrong colour I then was told by the courier to go back to the store. I went and Steven connected me to the same lady from HO that I spoke to. She then advised she would swap out the couches on the same order so when the courier collects they will drop the other couch. 9th I send an email to follow up and she calls me telling me she spoke to her supervisor and she gave me incorrect information. I was livid I told her I am the customer and I expect this to be sorted. After 3 that afternoon she called me back telling me she was sourcing the color I want. 10th I again email to follow up to be called by Steven telling me that the head office lady told him the courier will be collecting the item 11th that it will take 7 days to credit my account and that a new order would need to be placed which I would need to pay another delivery fee and wait 7 days. While all this is happening me thr customer is left without a couch and a bitter taste from disgusting service. Steven connects me to the agent and she hides behind process and her superior said. I am appalled by the service received. I ask her for her supervisor name as well as complains email which I am still waiting for. In a service industry we pride ourselves in customer service and leaving a customer happy. Not mr price home. I have not been offered anything from them but bad service and incorrect information. The agent responsible for hiding behind process is Samulelis Mchunu. I still await the mr price home complaints process and the supervisor who is involved in this query. </p> <p>A very unhappy disgruntled customer</p>