Poor service

They refused to let me buy on my account because I did not have my physical ID with me. I had several forms of online identification which the Centurion mall store refused to accept. I have been married for 15 years and had changed my surname twice. The surname on the system has not been changed and the store does not want to accept my marriage certificate. When I asked them to assist with it, the only response it that the call centre is closed. This was very unprofessional. Everything is digital these days, cannot see why something cannot be accepted if I need to access it with my fingerprint. Poor service that left me feeling embarrassed as it is made out as if I am lying and not using my own card after being a customer for more than 15 years.