Poor service

I noticed two furniture pieces at the Gateway shop, and the woman told me there was only one in stock, so I should check online and she handed me the barcode. My spouse went to Gateway the next day after seeing on the website that both items were in stock, only to find out that half of the item—which comes in three boxes—was missing. They suggested that he visit Ballito and the Springfield shop. The phone wasn't ringing when I attempted to reach the ballot shop. The Springfield shop reported that another customer had phoned inquiring for the same range and that there was no stock. Thus, we made the decision to pay for delivery when we ordered it online. Two hours after I bought two of the identical item, I received an email informing me that there was only one left in the warehouse. They sent an email asking if they should ship one and refund the other or cancel the entire transaction. I responded by emailing them back, requesting that someone call and explain why the website indicates that there is stock in several locations as well as online. I emailed once again to request a call. After three days and five emails, someone calls. I try to explain the situation to her, I told her that I wanted the products and that I would not accept a refund, and they might check with the retailers that carry the items and have them delivered to my door from there. She informed me that she will give me a call back in less than an hour, after calling the warehouse to check on the situation. When I verified my order later, it showed that it had been canceled. And here I am after 3 days of her call, I haven't heard back from anybody regarding who approved the cancellation or where my money is.

Really disappointing and totally unacceptable. After learning about Mr. Price Home's poor service, I avoided going there for a long time. When I finally made the decision to try it again, I was disappointed once more.