1 reviews | Active since Nov 2020
Poor service and website
The website does not load on Chrome on a Mac. I had to place an online order using Safari. The site has so many bugs that makes it almost unusable. The old site, before the revamp, worked far better. Honestly, you've wasted your money with that upgrade.
Secondly, I placed an order on Monday (07 Feb). I wasn't asked where I want the item delivered to - it just made a selection based off of my last order and skipped the step entirely. Now my items are being delivered to the incorrect place even though I have requested the change of address TWICE. 1. I called the help line and spoke to a lady called Pretty who assured me the click and collect address has been updated. 2. I was prompted that the order is ready via email, and on the mail I was given an opportunity to change the address. I responded, requested the change and I see it still isn't updated.
Really disappointed as I make many Mr P Home purchases. Won't be ordering anything online EVER again.
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Upon checking what was delivered, not even half of the products were there, and items were also incorrect. For eg. Instead of two microfibre pillows, they delivered one entirely different pillow.
I left all the items there - I no longer want the order as this is unacceptable. Please refund my total that I paid, which is the R2055,90.
I expect the refund to be processed as soon as possible - within 3 - 5 working days.
Posting here as well as emailing, because I seem to only receive service when I post on Hello Peter.
Upon checking what was delivered, not even half of the products were there, and items were also incorrect. For eg. Instead of two microfibre pillows, they delivered one entirely different pillow.
I left all the items there - I no longer want the order as this is unacceptable. Please refund my total that I paid, which is the R2055,90.
I expect the refund to be processed as soon as possible - within 3 - 5 working days.
Posting here as well as emailing, because I seem to only receive service when I post on Hello Peter.
On Friday 18 February I received an email stating that my order was ready for collection.
I got to the store and noticed that products were outstanding, and other items were incorrect.
I’m now told that I need to WAIT until their *********** staff can locate the products that are missing, and then all the items I ordered need to be returned to the warehouse before a refund will be made. This is unacceptable - it is not the customers responsibility to wait until an *********** company can get their act together.
If I do not receive my refund by Friday 25 February, I will be taking this matter to the small claims court and I will involve my lawyer. I see this as theft, and I see your lack of concern or care for the incompetence of your staff to be ridiculous.
On Friday 18 February I received an email stating that my order was ready for collection.
I got to the store and noticed that products were outstanding, and other items were incorrect.
I’m now told that I need to WAIT until their *********** staff can locate the products that are missing, and then all the items I ordered need to be returned to the warehouse before a refund will be made. This is unacceptable - it is not the customers responsibility to wait until an *********** company can get their act together.
If I do not receive my refund by Friday 25 February, I will be taking this matter to the small claims court and I will involve my lawyer. I see this as theft, and I see your lack of concern or care for the incompetence of your staff to be ridiculous.