POOR Service

On 26 November 2014 I purchased a couch through Mr.Price Home New Park in Kimberley, as it was to expensive to buy online. I was told if I pay the whole amount (R6000) my couch will arrive sooner. So I paid the full amount with a credit card. After weeks of phone calls and promises from the manager at the branch, the couch didn't arrive. Every time I phoned, the couriers were blamed for not picking up my couch. Then I was told somewhere in December that my couch did arrive, but it was severely damaged by the couriers. I was the promised (Mr. Price Home really can't keep promises) that my couch will arrive on 14 January 2015. Surprise surprise...NO COUCH!!!! I then told the manager that she will make sure my couch is there by Friday 16 January 2015 or I will have to take legal actions, as the monthly payments has already gone off at the bank. On 20 January I received my couch.What actually surprised me the most, is that the date on the slip that was attached before the couch was dispatched was 3 January 2015. Never in my life have I had to fight so hard and be so nasty just to get a couch. I really feel that Mr.Price Home can at least give me voucher to make up for this mess