POOR RETURN SERVICE!

I bought a Standing Mirror in January that I received Broken and informed them immediately, after that I have made contact 3 TIMES via their whatsapp line and an email, with no luck of them collecting the order nor refunding me. This is simply unacceptable! You can't speak to a manager worst is out of the 2 times I spoke to the same consultant. What else must I do??? Pathetic!