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sipsjuly S

1 reviews | Active since Dec 2016

25 Jul 2017, 12:11

Poor quality furniture

<p>I bought a compactum in April, since it was still to be ordered it got delivered towards the end of May. It had covered up damages so I sent it back. 3 weeks after sending it back I heard nothing from the store. I called them to ask what is going on as I was planning to move out of town. They gave me a lousy excuse that they told the delivery guy to tell me that I must go back to the shop to cancel the current purchase and put through another order. After refusing this tedious exercise because I felt it was a waste of time as they already had my details why should I do the same thing twice. Customer services called me and within a week they delivered a second compactum, already assembled as I was putting them under pressure with my move. Within 2 days the drawers of the second compactum were not closing fully. I contacted customer services and I get put through the furniture department and then my call gets dropped, today a lady called Nonthle asked me to hold for a minute and I was on hold for a good 5min before I dropped the call. </p>

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Replies (1)
Mr Price Home
Mr Price Home's reply25 Jul 2017, 14:01
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks

Mr Price Home