Poor Mr Price Home delivery

I am so outraged with the service received by Mr Price Home, both in-store and contact centre. I bought a couch at the Montana Retail park branch on 22 June. I was informed that delivery would take place in 5 to 7 days. I was asked purchase the order online although I was in store. I have been following up with them since Monday, I have been taken from pillar to post. Today I am informed that the couch only left the Durban deport last night and will be delivered to the store only next week. Meaning it will be delivered to me by the end of the week.

I have asked for an instore couch, this was refused. Although the couch is R9500, I have spent over R25000 in less than two months at Mr Price Home. I am so outraged and disgusted with this level of service.

No apology was given, none whatsoever! All I am told is to wait. The blame and fault is put upon the courier. Asked for refund, I am informed that will take even longer, so I am forced to wait.

When I asked for the matter to be escalated, I put on hold for 15 minutes, only for the call centre agent to end the call on my ear.

Thus was absolutely the last time I shopped with them.