Poor Level of Customer service

I would like to lodge a complaint about the ********** and poor level of service received from Mr Price Home (East Rand Mall). I’m writing this letter to express my extreme dissatisfaction with the customer service I received in store. I walked into this particular store and asked for assistance with adding items onto a gift registry and I was told to step aside and wait for a scanner, after waiting for a few minutes the cashier that was assisting me then told me that they have no scanner and that I should come back another time. I expressed to her that I drove from far to get to the store and that there are petrol costs involved with me driving there, I then asked her if there was any other way that I could be assisted without a scanner only to be told that there isn’t any other way and the lady (Simphiwe Ningiza) suggested that I find another store outside or wherever I came from. I walked away in dissatisfaction and she was unbothered, this woman then proceeded to talk about me thinking that I had left the store. I turned back and asked for her name and surname, she then refused to tell me her surname, I asked about 3 times for her full name and surname…. She had the audacity to ask me" if I want her full name and surname only because of a scanner”, I then told her that as a customer I do have a full right to knowing who assisted me and to obtain her full name and surname. After her disrespect as well as having a bad attitude and me insisting on getting her surname she then gave me her full name and surname and then walked away. if this is the kind of service that Mr Price Home offers to their customers then I am absolutely repulsed and shocked. I would love for this matter to be addressed and resolved accordingly sincerely Lebogang Komane *** ***