Poor delivery service

I ordered a couch online and was told 3-7 working days to deliver. On day 7 I was told it is coming on day 8. I took leave on day 8 to be home and it never came! When I called and queried I was told the truck broke down. But surely mr price home should be calling me and not me calling them?? I never received a new delivery day just that it wouldnt be day 8.

On day 9 I again had to call them to ask where it is or if it is ever coming. They couldn't find my order but eventually called back about 30 minutes later to tell me it should come by 5pm.

Who will pay for all this airtime and why pay R350 for delivery when this is the service I paid for? Also I took a days leave for nothing which cost me time and money.