Poor Customer Services

I bought a coffee table from Mr Price Home (Mall of Africa) about a year ago and the legs started getting loose. I have been reporting this matter and following with them for the past two months. They have never bothered to come back to me. The sales person that's been helping from the store does not know what to do as the customer liaison team has not been responding to his emails. ********** ********** 999)

We have sent them all the information they need (proof of payment and pictures of the table damages).

I do not understand what else am expected to do to get assistance. This very unprofessional.