Poor customer service received

I placed an order online for a bridal shower and selected to collect at a store closest to me. When you select the Click and Pay option there is no information about the expect TAT on the item and therefore I expected that it would be 24hrs or 48hrs the most. I went ahead and made the payment and was very shocked to get information that it will take almost 2 weeks for this item to be available and yet the store I chose has those items.

I sent an email to customer services requesting cancellation of the order since I will not receive it on time and did not receive feedback. I also called and spoke to Minentle who informed me that I should have checked the Terms and Conditions for the TAT and also should have called customer services before making the payment. The attitude that she gave me is not acceptable at all and this type of service is the reason I cancelled my Mr Price account. The suggestion that I gave to Minentle about making that information available to customers when they click a radio button so that the customer can make an informed decision based on the TAT fell on deaf ears as Minentle is determined is just not open to hearing the customer out and passing on the suggestions made by customers to the relevant people within the business in order to improve customer experience which in turn will not only retain existing customers but will bring new customers as well. Right now, I just need my refund and I never again do business with Mr Price especially the customer services dept.