Poor customer service

I bought items at MR Price Home online three months ago, to say I am disappointed at the level of customer service is an understatement. Two weeks after my items had arrived the couch was already broken I reported the matter and was told to send email after email, which I did numerous emails.

Following all the email attempts and phone calls to customer service I still have not received any assistance regarding my query. While I have asked many times the different call centre agents to escalate my matter to some more senior I was then told it wouldn't help as what they as call/customer service agents are telling is what they have been instructed to tell me.

So basically, I bought a couch three months ago and I have not been able to use it since, I don't have a couch to sit on while I paid MR Price Home for a couch.

The second item that came, was not fully mounted because according to the two guys that came to deliver there were missing pieces and tools, I reported it too from the delivery document I had signed to the emails and phone calls, still no help has been received.