Poor customer service and pathetic service from Siphiwe

I purchased a combo bed set however when I got home 1 item was not in the pack. I drove back to Gateway Mr Price Home to get it replaced. Due to covid 19 I followed the queue outside the shop and then again a queue to the till. The teller asked me to take the pack to the front n someone will assist. I asked Simphiwe for assistance and she asked me to take it back to the teller as it was their job to assist and walked away. I found what I needed checked it and went back to the teller. I informed her what Simphiwe had told me and she questioned her. Simphiwe response was that she was too busy to help and walked away.

Simphiwe did not have any sense of care and the fact that it was not my fault that their store had the item packed incorrectly. I incurred cost to come back pay parking fee again only to be treated with no respect or care.

Simphiwe is not a customer friendly person and opportunities should be given to people that have these s****s I would like to know what MR price home does about this incident