Poor customer service

If I could make the rating less than one star, I would. I went to the store in Lydenburg, picked the glasses that I wanted to buy for my function. First on upon entering the store, a female employee was standing at the entrance, not greeting anyone, second, no baskets or trolleys available to put the products in, I had to carry the glasses to the counter, third, no cashier available at the paypoint. I was standing at the counter for more than 20 minutes, while the employee at the entrance noticed that I was standing at the counter to pay, without trying to call someone to assist. Fourth issue, there came a male employee walking past me to the door with his cell phone, attending to a personal call. I spoke to another client who also could not understand what was going on. Upon me, taking my handbag to leave the shop with the glasses on the counter, the male employee then only noticed me. When I asked him what the problem was that he ignored the clients, he informed me that he was on a call. I got so upset and just left the store without even thinking to take the names of the two employees. Normally there are more than 3 employees in the store, but that day, it was only the two employees and it is really disturbing to see and experience that customer service is no longer important to business entities. Is this not the first place where you make your money and get clients to return?