Poor customer service

<p>On 3 June 2017 we attended at Mr Price Home, Mall of Africa store to order furniture. Despite being confronted with very poor customer service and staff with attitude and an unwillingness to help, we proceeded to order the CHARCOAL Charleston Corner Unit Sofa. The following week Wednesday, the incorrect CEMENT sofa was delivered. On even date we informed Mr Price Home of their error and they assured us that the error would be rectified and the correct sofa delivered. In the days following, we had to continuously follow up on the status of our order, with Mr Price Home never doing the follow up themselves. On 19 June 2017, another incorrect CEMENT sofa was delivered. We once again proceeded to inform Mr Price Home of their error and we were again informed of a long winded process of which we do not actually have the patience for at this time. We assured Mr Price Home that if our correct sofa was not delivered by Friday we will be cancelling our order and demanding a refund. This is a huge inconvenience and we are disgusted in the service delivery of Mr Price Home. Absolutely no follow ups or informing us of the status of our order which was placed three weeks ago. I am so disappointed in a store I have shopped at continuously since its opening. </p>