EP
Elena P
1 reviews | Active since Jan 2020
27 Jan 2020, 11:06
Poor customer service
Hi there, I have ordered a metal desk lamp from Mr Price Home. It was delivered promptly, however when we unpacked the lamp it appeared that the base of the lamp is missing. Straight away I sent an email reporting the issue to ***. It was on the 20th of Jan. I am still waiting for a reply or at least a confirmation that the email has been received and is attended to. I have also phoned the help line and was assured they will call me back . Still waiting for the feedback... I have been a loyal customer for many years and never had any problems with Mr Price deliveries/returns. This time my experience is very disappointing!
Helpful (0)
Replies (3)0
Replies (3)
Mr Price Home's replyOfficial
27 Jan 2020, 11:11Good Day Elena,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Mr Price Home's reply27 Jan 2020, 11:11
Official
Good Day Elena,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
EP
Elena P's updateReviewer Update
03 Feb 2020, 11:16Hi there,
I have finally got a reply to my numerous emails. But now I was advised to take the incomplete item to the nearest shop. Really? Firstly, my nearest shop is 200km away, if I could go the shop I would not use the online service in the first place. Secondly, as Mr Price couriered the incomplete item, it is the responsibility of the company to fix the problem!
I would appreciate if Mr Price Home could deliver the missing or deliver the complete lamp and collect the other one or collect the item and refund my account.
Kind regards,
Elena
I have finally got a reply to my numerous emails. But now I was advised to take the incomplete item to the nearest shop. Really? Firstly, my nearest shop is 200km away, if I could go the shop I would not use the online service in the first place. Secondly, as Mr Price couriered the incomplete item, it is the responsibility of the company to fix the problem!
I would appreciate if Mr Price Home could deliver the missing or deliver the complete lamp and collect the other one or collect the item and refund my account.
Kind regards,
Elena
EP
Elena P's update03 Feb 2020, 11:16
Reviewer Update
Hi there,
I have finally got a reply to my numerous emails. But now I was advised to take the incomplete item to the nearest shop. Really? Firstly, my nearest shop is 200km away, if I could go the shop I would not use the online service in the first place. Secondly, as Mr Price couriered the incomplete item, it is the responsibility of the company to fix the problem!
I would appreciate if Mr Price Home could deliver the missing or deliver the complete lamp and collect the other one or collect the item and refund my account.
Kind regards,
Elena
I have finally got a reply to my numerous emails. But now I was advised to take the incomplete item to the nearest shop. Really? Firstly, my nearest shop is 200km away, if I could go the shop I would not use the online service in the first place. Secondly, as Mr Price couriered the incomplete item, it is the responsibility of the company to fix the problem!
I would appreciate if Mr Price Home could deliver the missing or deliver the complete lamp and collect the other one or collect the item and refund my account.
Kind regards,
Elena
EP
Elena P's updateReviewer Update
04 Feb 2020, 07:49I have got my base at last! Thank you very much for the assistance.
EP
Elena P's update04 Feb 2020, 07:49
Reviewer Update
I have got my base at last! Thank you very much for the assistance.