Poor Customer Experience

Staff are completely not customer centric, early morning 10am no friendly greeting, asked for refund well we have no cash come back later, really that's how you talk to customers. No apologies for inconvenience, it's my time and petrol up and down. Head office cut me off 5 times pathetic organisation with pathetic service. In every training session I conduct worldwide you will be sure I will mention this terrible experience as an indication of shocking service.