Poor customer care terrible online system

On the 26th of August I placed an order online with Mr Price Home. I immediately called the helpline as I desperately wanted the item to arrive, I was told to call back on the Monday, which I did. Nontando was very pleasant and assured me she would speak to the warehouse and couriers and get back to me - she never did. I called her and asked if it had been arranged she said yes, delivery will be made before the 2nd of September.

On the 2nd of September I called the courier company and asked if delivery would be made, they were not even notified of the order. I was slightly disappointed but felt it unfair to complain since it was a favor I had asked of them.

7 days as per the promise to customers - no delivery. I call again, they are very sorry but delivery will be made. But of course no delivery comes. I keep calling and emailing and am eventually offered a voucher for my R400 delivery charged. Delivery is still not made at which point I now request my R400 delivery fee to be reimbursed in cash. This still has not happened!

Eventually I get an email cancelling my order "out of stock and you just have great taste". This is theft! You should not take money from a customer if you do not have the item in stock. You should not have the customer phone every week for a month asking where their item is and only after a month realise it is out of stock.

I get handed over to a new person each time I call or email, none capable of helping at all. On my call this morning after hanging up because I could not wait any longer for Nontando, Maria, Emilene or Carusha to answer I was told by a new lady that my R1500 would take 14 working days. So not only should I be without my money for another 14 days, you want to refund the item value only and not the delivery of R400. You never had the right to charge me anything!

UNACCEPTABLE!