Poor claim service and incompetence from staff

<p>I have been dealing with Mr Price Home since Desember 2016 on a claim due to being retrenched and still it has not been handled! I've phoned numerous times as I was not informed anywhere how the claim process is going. Everytime I phoned something was missing or there was excuses about down systems or previous information I gave them is mssing or not entered in their system. I have given them ALL the information they need and everytime I phone they want to know the same thing. I have even spoken to a Manager on 16th of Marcg 2017 who ensured me she willbe in contact with me persoanlly which never happened either!! </p>