Pay for express delivery to recieve it late

After my first bad experience buying online from Mr Price Home (it being the first and only online purchase i have made through them) i thought let's give them a try again, just maaaaybe things will be better this time round. It upsets and saddens me that I couldnt be more wrong!!<br> <br> After giving them the benefit of the doubt and placing a second order with them, I PAID for 2-3 day store express delivery just to find out today that my order will not be delivered within this period, today being day 3.<br> <br> Firstly it frustrates me that I had to follow up with them, they dont phone me, i phone THEM and they read me the note on the system. Where is the customer service? Did it not occur to anyone to let the customer know about the status update of the order? <br> <br> Secondly, it makes me absolutely FURIOUS that i paid for a service i am not receiving. Why make empty promises on the delivery time? It's not that i am being unreasonable, i didnt placed the order at a ridiculous time of day so that it would absolutely not be possible to deliver in time. The order was place before 10am on a business day!<br> <br> You would think in today's tough times business' would be eager to serve and retain customers.