Pathetic service received from Mr Price Home

Good day

I ordered a lounge set on the 7th October and was given a delivery date which was today the 14th of October yet I have not received any feedback regarding this delivery.

I decided to use your WhatsApp platform and spoke to a customer support agent yesterday the 13th of October and he advised that he would log the issue and I would receive feedback in 24 hours however it has been 24 hours and I have still not received any feedback.

Today I spoke to another agent, who is one of the worst customer service agents I have ever dealt with, she informed me that there is nothing she can do except log another ticket which will take another 24 hours.

There has been no communication or further feedback regarding my order and this is simply unprofessional and extremely ridiculous service. I requested a reference number for both queries and tickets logged however the agent informed me to use the chat as a reference which is a first for me (please see attached screenshots)

I have engaged with numerous online shopping platforms in the past but I have never been so disappointed.

Why have a WhatsApp customer service agent that is completely *********** and can't help a client with a query?

Instead of sorting out my query, office hours are sent to me, I have supported Mr price and their brand for years but this is really not what your store promotes.

Your customer's should be a priority!!!!!!

Warm Regards

Darren Naidoo

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