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jayshnis J

1 reviews | Active since Jul 2016

07 Jun 2017, 11:29

PATHETIC SERVICE FROM YOUR STAFF AT SANDTON AND ONLINE-***

<p>i placed an order online and when it was ready for pickup at the store i get there and the wrong product only to be told that it is my fault that i did not receive the queen sheet that i ordered in TURQOISE!the ladies at the store insisted that it is what i ordered despite showing them the order on my phone,they then called online and spoke to CHARMAINE,she is by far the rudest person that i have ever dealt with ever!my order including delivery was R74.99 and which is what i paid when Charmaine insists that i paid R45 even when i showed the girls in the store my bank statement,Charmaine continued to tell me that it isnt her problem that the sheet i ordered was out of stock hence they just decided to give me any sheet they saw fit for the same price,she continued insisting that i paid R3o for the sheet which is incorrect i paid r60 for the sheet excluding delivery charges,i then was so frustrated as i had a meeting at 12 and we were going back and forth discussing the same thing over and over that i even tually took the sheet and left,i want the correct sheet and i will return the polka dot sheet i received,also the ladies at your Sandton store are so rude because they all kept laughing and saying stuff in their language which i did not appreciate at all!!!!never will i order online from MRPHOME ever again and have already shared my views on the company with my colleagues and friends and they arent keen either</p>

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Replies (1)
Mr Price Home
Mr Price Home's reply07 Jun 2017, 16:37
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price Home