Pathetic Service from Mr Price Home

I went into a Mr Price Home store to purchase everything for my lounge area and due to none of the stores in the area having stock of the desired lounge (left hand corner couch), I was forced to order online...WORST CHOICE I'VE EVER MADE!!!

I ordered various items, from the lounge suite, to 2 occasional chairs, a coffee table, a large rug and pillows for the lounge suite all online on the 28th October , received an order number and the number is debited from my account immediately. On the 31st October I contacted the call centre to find out when I can expect delivery only to find out that they cannot even see my order on the system due to a disconnect on their system which happens quite often. I then give my order number to the sales person and they assist by loading the order. I then repeatedly call them every single day since then to try get an update as they do not deliver on weekends and I need to make the necessary arrangements with work to leave to receive the delivery - no one could give me a date until the 5th November! I only got a date because I expressed my unhappiness with the service I was receiving. She informs me that my order will be delivered on Tuesday 6th November. I explain that I can only receive the delivery from 3:30 on Tuesday and this is noted. On Tuesday at 11am I get a call from my security gate of the complex stating that there is a delivery there for me. I explain that I cannot receive and this was noted with Dawn Wing. The driver tells then he doesn't know if he can come back later and leaves. I then call Dawn Wing and explain the situation to then and arrange that he comes back to deliver that afternoon. At around 4 the driver rocks up and deliver a whole 2 pillows to me!!! I was told that I would be receiving everything I ordered. I then again call your call centre to try get some help and am sent from pilar to post repeatedly without getting any commitment as to when I will my order. I am now told that there is an issue with the warehouse! About 4 different people all promised to get back to me and none of them ever did. The absolute unconcerned attitude with my query was shocking. I eventually get ahold of the lady that promised me that my stock would be delivered and only after me stating that I don't care how, but I need my delivery on Wednesday 6th November. She confirms and on Wednesday, as usual NOTHING HAPPENS! I hear from no one and when I try to get ahold of the lady I am very conveniently being placed on hold for more than 5 minutes at a time until I eventually hang up. I have had enough at this point and go into a Mr Price Store at this point to try get assistance with this matter but even the store manager was unable to get anything out of the *********** Online team. On Thursday I finally manage to ahold of the lady who promised me delivery and told her that I am going to go to Hello Peter and social media with this issue, and then suddenly she tells they can deliver the next day. Again i explain to them that i can only receive the delivery at 4 and surprisingly they got it right this time. Once the guys offloaded everything and were looking like they were ready to leave, I ask them are they not going to assemble everything for me and they say no because I didn't pay for it. They show me the invoice they have and it shows that I didn't pay, when I did order and pay for assembly on my invoice!!! I had to spend my evening assembling items that fill my entire lounge when I paid for this service! My order was late and if I hadn't called them initially God knows when these fools would have actually picked anything up, while I would have been left waiting like an idiot.

I bought so much stuff from Mr Price Home besides the above mentioned products and they have definitely lost a customer in me due to this PATHETIC SERVICE! No one gets back to you or cares to be honest. I am going to go to other social media platforms with this as I would like to save as many other people as possible from this turmoil and huge amounts of wasted airtime and energy. Disgusting!