Pathetic Service from Mr Price

Purchased items on Monday 25th May 2020. On Wednesday I realized that my order had not been processed.

I used the online chat system where an *********** Thobani was more willing to cancel the order as opposed to assisting me. All I need is for Mr Price to change the order so that I can just go to the store and purchase the items I want. Mr Price allows for customers to make online purchases and then collect at the store of one’s choice. How is this different?

I further a called the Contact Centre where I was dealt with Eugene. He initially told me that there’s nothing that could be done until I requested to speak to his Supervisor. He then put me on hold for 10 minutes and came back and told me that Walmer Park had the items I had ordered. He further told me that they would cancel my order and send me a voucher in 24-48hours. I told asked why they couldn’t just send an email to the store and then deal with the admin at a later stage? He said he would get back to me. I am writing this 2 hours after our conversation. No communication was sent nor was my call returned.

Mr Price, this is pathetic and unprofessional conduct. We all have jobs and we all have things to do. The virus has affected everyone but incompetence cannot be covered by COVID19.

This is pathetic and uncalled for.

Order number: ***