Pathetic Service From A Manager

On 24 March 2016 i made a payment at Mr Price Home Blue Route Mall, my debit card was swiped twice and i was told by the cashier the transaction was unsuccessful, she advised me to draw money and pay cash. I drew the money and paid cash minutes later. As i left the store i received an sms from my bank that the one transaction was successful, i immediately went back into the store and showed the cashier and manager (Karin) the sms. They told me to just hang in there the money will reflect by the next day into my account. Since then I've been up and down to my bank (Absa) Tokai Branch as my no money was reversed up till today into my account. IM STILL WAITING!!!!!!!!! MR PRICE keeps on referring me to the bank and verse visa. The bank has spoken to MR P numerous times explaining where the fault lies, ive never received a call from MR P head office as the Manager promised me numerous times. The manager only contacted me once during this time. IM RATHER DISGUSTED BY THE POOR SERVICE!!!!!!