Pathetic service at Mr price home pe

This is pathetic.. Jessica store manager let me hang for 17days to get amount of R389. 97 back.. They made the mistake by putting a return on a credit card that was a debit card.. They told me they will get back to me.. 17days later several phonecalls and lock calls to customer care and still nothing.... This is unexceptable... I am taking this further.. This was suppose to be easy... They just had to give my money back... I'm still waiting