NZ
Nontsie Z

1 reviews | Active since Jan 2024

03 Jan 2024, 20:33

Pathetic Service and protocols

Mr Price is full of nonsense.Received gifts still in packaging and in tact went to get a gift card they refused they then gave my daughter a receipt showing I should buy at their store and the amount the things cost.Mr Price table bay might be close to our house but doesn't have what we want.And century city has what we want but we can't buy because the Mr Price Tablebay gave a receipt that entails that we are obligated to buy at the store that's insane of Mr Price 2000 is not picked from the gutter we should be given a voucher and we can buy online or other stores.I really regret why I chose Mr Price for people to buy .y house gifts.Worse service they should tell me what I should do with than 2000 they refused to put in a voucher

0
Replies (3)
Mr Price Home
Mr Price Home's reply04 Jan 2024, 08:41
Official
Good day Nontsie Zondo
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for _____________ will be in contact with you shortly.  

Kind Regards 
Mr Price Home 

NZ
Nontsie Z's update04 Jan 2024, 09:12
Reviewer Update
The stores targets should not inconvenience any client.this should be resolved asap.im really not happy.i expect better from Mr Price.Give a gift card then I purchase at a preference store not tablebay will less furniture
NZ
Nontsie Z's update14 Jan 2024, 14:31
Reviewer Update
Pity the table bay has no regard for their clients. THAT MANAGER REFUSES to help clients hiding behind her area manager.But I'm greatful that Justin or Justice from tygervalley took up the matter and him and his staff where top notch.Shout out to tygervalley branch they should teach the table bay manager and her area manager what outstanding customer service is.Its a pity being once a staff of Mr Price at the Headoffice how they strive to build the brand and how they are customer centric but table bay and area manager decide to lie and say Mr Price has rolled out gift cards.