Pathetic Service and lying to clients

Tyger valley Branch order nr ***: On the 25th of May I bought a curtain online in the Tyger valley Mr Price Home store. Because it is lockdown time I could not buy the curtain in the store, because it was a non essential item. So I have paid for the curtain in store and they did the online order. They told me that the order will be there between 7 - 10 days. On Friday 29 May I received an email that the curtain is handed over to the courier and I will receive it shortly. After that, when I tried to track the order, It just said "no backstamps". On Tuesday I went to the store, they went to look in the store, but couldn't find my order and told me it will be there by the next day. Today (Thursday) I went again, because the call centre number does not work and nobody is answering that number. They phoned that number and told me that the order will be there by tomorrow. Because I have to travel every time 20 km I asked them if they cannot give me the curtain and replace it when my order comes, but they refused to do that. we expect that his order be taken from their shels tomorrow Friday 5 June 2020 and that their staaf needs urgent training on how to deal with clients and stop predending that they assist. PATHETIC TYGER VALLEY.