Pathetic service and customer support team

Mr Price has the worst and disgusting online service ever. I have been battling with an order since December 2025. At first delivery became a nightmare. Courier service would call and not pitch up for days on end. When you call or reach out on WhatsApp nobody knows what they are doing. Pathetic agents who don’t even care about customer service. Merchandise was delivered and it was not what I expected. Opted for a return as I am well within my right. I was cross examined as to why. I mentioned that it was not what I expected and I would like to return and get a refund. They asked for pictures of the merchandise in and out of the box. Out why? I didn’t get those things out of the original box. I even mentioned that they were not utilised. I sent through that email and it took another million decades to collect. You follow up and again those pathetic agents simply tell you to sit down and wait for the courier to call. I’ve called, sent emails and texted on WhatsApp. All this from my time. It is time consuming and downright frustrating not to mention tedious. Courier collects now in February, mind you this was from December. I text on WhatsApp to find out about the refund policy. Spoke to someone by the name of ZamaSwazi telling her that order was collected on the 10th of February 2026. Gave him/her the order number and she said she’d check and sent me an email. It’s the 19th of February 2026. Zero email as expected. I now need to again take time to reach out AGAIN to get feedback on my money that I worked hard for. Simply because Mr. Price home processes are useless as their customer support. I really never expected such from a company like Mr. Price. Consider my account closed too. I refuse to have anything to do with such. My time is valuable to me. To hell with a company that thinks otherwise.