PATHETIC SERVICE

We bought pillows from Mr Price Home and when my friend got home it was the wrong pillows, she went back on Thursday 12 March 2015 to exchange them and this is where it all started, please note these pillows are R199.00 each x 2 - the manager wouldnt change them and they made her feel like a ******** leaving her standing for over half hour while they look on security cameras if she maybe changed the pillows PATHETIC, they make her out to be a ***** even though she had the slip with her that proofs she bought them the previous day, she was told to bring pillows in they will send them to Durban to investigate, 7 days later she still has not heard back from the so called manager Hanelie Joubert which I think is unacceptable where is the service and how can they dare treat her like a ******** for trying to exchange pillows that cost just under R200.00 each up to today we still dont have our pillows back and we also have not been refunded or and exchange done so we are less R400.00 in our pocket which is a lot of money, and we are not getting any feedback from anybody, this is just not right as we really spend a lot of money at that specific Mr Price I would rather pay more elsewhere